Elegran
I hscoave had very few substitutions from Tesco, but my nearest branch is a large one, so perhaps it holds a wider range of items than some.
I also rarely have substitutions with Tesco but any that are unsuitable get handed back to the store immediately ( I do click and collect) and I get a refund in a few days.
I also have the delivery saver and even though I have a weekly order, as Click and Collect is cheaper than deliveries, I have just had a refund voucher for £13 as I haven’t spent all my quarterly direct debit. I love being able to book a slot for four weeks ahead rather than the three weeks other customers get. I also like the favourites section where all my purchases I’ve made over 12 months are listed in department order so I can browse through and quickly order my regular items.
I live alone but must be very extravagant on my food shopping as I always spend more than £40, in fact it’s more like £60 plus! But I do buy loads of household items as well, in fact most months I do not need to go to another shop for things.
In fact, I think I am addicted to Tesco online! I do pop into Aldi every few months for a browse round, especially before Christmas as their mince pies are delicious.