At my previous GP practice, in London, there were some absolutely great receptionists. Helpful and sympathetic. One in particular went way beyond to assist me, when I had a cystitus attack one Friday. She rang me early afternoon, to say that she had made out a prescription, but was waiting for a Doctor to sign this. Later that afternoon, she rang again to say no GP had actually been in surgery that day, so she had taken it on herself to arrange for a pharmacy near to me (and one she knew I could get to easily in my car and park close by), to fulfill this prescription for me and get the signature on the Monday.
It was she who rang me following the result of an MRI which showed I had a stress fracture in my spine, to explain to me what was happening, and new medication I would require, and to inform me that the Senior GP at the practice had taken over my case. Absolutely, lovely caring Lady - I still miss her now I have moved so far away.