I recently had my car renewal info sent by Direct Line. It seemed a big increase. However, DH was speaking to a broker re his car (he has complicated stuff related to his vintage car and business) and they easily came up with a quote that was more than £100 cheaper, with better cover.
I was so cross that Direct Line, who I'd been with for years, was quite cynically overcharging me. Well they've lost our business and DH's (which is a big loss to them as he has a car company)
I know that its common knowledge that people should shop around for insurance, electricity, telecoms etc but surely businesses could work out that its worth appearing to give at least an impression of integrity or even, gasp, valuing existing customers.
Army horses loose on London streets