Advice please

If it has faults Anniebach I think you should be covered under the sale of goods act.

This might help:

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you take ownership of your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.

Sorry, forgot to say this is from the “Which?” website.

Annie, have you tried manual online? I found instructions for my late Dad's washing machine there. They have hundreds of thousands of instruction manuals. It's free to use.

The sale of goods act has been replaced (2015) by the Consumer Rights Act.

No idea of the make of the canopy. No paper work with it. Didn’t see them fit it, they took it away from the house, no label with makers name.

They charge £80 to come here to take it off.

Contact Citizens' Advice, Annie, They should have a number in the phone book or on line and have all necessary information on consumer rights and protection. Good luck with that.

I paid for it on 16th August !

Better move fast! Try a phone call to the people who sold it to you, to say that you want the canopy removed and if they don't take it off SOON before your 30 days is up, you will be contacting your TRADING STANDARDS OFFICE. Mention the other complaints about it while you are on the phone and ask them to WRITE TO YOU with a date when they are coming to fix everything and confirmation that you told them about the faults. Write down your account of what has happened so far - every message, contact, visit, with dates and if you have them the names of who you spoke to or who came to put on the canopy. You can wave that and their letter at the Trading Standards people if they don't do as they promise and pronto.

Find your local Trading Standards Office - www.gov.uk/find-local-trading-standards-office

Call the national consumer helpline on 03454 04 05 06 for advice. Be sure to tell them how limited your mobility is.

"Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 03454 04 05 06.

Most local authority trading standards services do not have consumer help lines and can only be contacted by telephone through the consumer helpline above."

Thank you all x

Local citizen advice closed today.

National Consumer help line closed.

Phoned citizen advice consumer helpline. They were most helpful. I now have to write to the company .

Seems the canopy is not fit for purpose . Will let you know if/when they respond .

I think you are starting to get somewhere, Annie Fingers crossed!

Again you came to my help x

Just mention that you have consulted the CAB. That usually stirs them to action!

Wrote my letter, was advised to do it quickly, 30 days almost up. Supporter from MIND didn’t turn up, can’t post it untill next week !

Anniebach could you email now, and follow up by getting your letter posted?

Good luck

Annie remember to post the letter recorded delivery so they can't say they didn't receive it. xx good luck

Our postman will take our mail for us when he delivers he says its part of the service. I know of one local lady who can not leave her chair where there is an agreement that the post is taken into the house and given to her. If you have difficulty getting out to the post, it might be worth asking if your postman can take your mail for you.

Yes glammanana but next week will be too late. The CAB told me to get it in the post yesterday.
Couldn’t get it posted , hey ho.

Did you pay by debit or credit card?

Debit card stree

A dated email would record that you HAD written and that the original would reach them soon.

Surely you could phone one of those neighbours or church members who said they would be helpful, and ask if they could post an urgent letter for you?