I sell a lot on eBay, I currently have 1300 transactions under my belt with 100% positive feedback.
In all my years of selling only 3 buyers spring to mind that caused me grief.
The first decided after 3 months the handbag she purchased wasn’t as described.
She told eBay she had been in hospital and hadn’t opened the package it had been waiting for her.
I have a book with every transaction recorded and an envelope with all the Royal Mail receipts.
I tracked her parcel and her signature was there online, she had accepted it.
Case won!
The second claimed goods hadn’t been sent, I was on holiday couldn’t access my records and PayPal took the money from my account to refund him.
On my return I gave proof to EBay no money back but they removed his negative feedback.
The third was a girl who claimed she hadn’t received the goods.
I naively sent a replacement and registered the parcel, when I went online and checked the signature I realised it was a porter at student halls.
I called the desk and asked if they had a record of parcels taken in, they did and he had taken in the original parcel, they even photographed them!!!
I emailed the girl who was a foreign student and told her that unless she refunded the money via PayPal I would write to the University.
Refund arrived pronto!