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Scams and fraud

New way to report Scams.

(30 Posts)
Granny23 Fri 01-Apr-22 09:57:29

I have recently been plagued by scam calls/ messages on my mobile purporting to be from my Bank and alerting me to 'suspicious' activity on my account. This morning I was wakened by one such call at exactly 8.00, which was most annoying. There was a very long number for me to call urgently, which I ignored and contacted my Bank directly.

So... I went through the rigmarole of passwords and security, typed answers to a robot was getting nowhere when a notification popped up. It said that there is a new way of contacting all of the major banks re fraud or suspicious activity. You simply phone 159, then you press a number to be directed to your own Bank and a real, live, person speaks to you immediately, checks your account and confirms that there is no problem and the Bank has not called you. Or, I presume, if there is a problem you are able to sort it right away.

I thought it was wonderful that there is now such a service and that I should pass on the information to GNs smile

henetha Fri 01-Apr-22 10:01:07

It sounds wonderful - as long as it itself is not a scam!

Ladyleftfieldlover Fri 01-Apr-22 10:04:33

That was my first thought Henetha!

Tizliz Fri 01-Apr-22 10:06:16

Google it, it isn’t a scam

Grannynannywanny Fri 01-Apr-22 10:16:56

Thanks for sharing Granny23. Hadn’t heard of it. Just read more on Google. Some telecom companies are on board as well. Martin Lewis gives one word of caution when using it. Some scammers are so sophisticated that they can still be on your line when you hang up from their call hoping you are going to call your bank. They can intercept your call and trick you into thinking the call has been answered by your bank. He advises after hanging up on the scammer and before dialling 159 to first dial the number of a friend or relative to ensure your line is clear.

henetha Fri 01-Apr-22 10:32:44

An American lady on the phone has told me that a warrant is out for my arrest as I have committed fraud. I hope this is a scam.

Wheniwasyourage Fri 01-Apr-22 11:20:19

Oh dear, henetha. Should you not have made sure that you had an escape route planned before you did whatever you did? I hope that when you get out of prison (in America?) you organise things better the next time. grin

Teacheranne Fri 01-Apr-22 11:28:35

I assume you will still have to answer some security details before being given information about account balances?

cossybabe Sun 03-Apr-22 10:46:12

It's not a scam www.moneysavingexpert.com/news/2021/09/stop--hang-up--and-call-159-if-you-re-worried-about-bank-scam-ca/#:~:text=Stop%20Scams%20UK%20and%20Global,check%20calls%20are%20for%20real.

henetha Sun 03-Apr-22 10:51:28

Oh, so silly of me! grin. I really should plan things better.
I hope my prison is in nice warm part of America.
Cheers Wheniwasyourage

Maremia Sun 03-Apr-22 10:57:28

Thanks, very useful.

effalump Sun 03-Apr-22 12:06:14

I usually write the number down and then look on the websites like "who calls me", etc. If a lot of people get calls they can report it so you know if it's a scam. Also look on the Which.com website.

25Avalon Sun 03-Apr-22 12:11:30

You can report calls on your mobile and block the number so it can’t call again. I also turn my phone to mute when I go to bed and then switch the sound back on when I get up. You can also set your phone to do this. Then you won’t be woken up.

Sawsage2 Sun 03-Apr-22 12:22:15

I'd just go to the bank, even though I'm disabled. Thieves are everywhere.

Nannashirlz Sun 03-Apr-22 12:27:06

Or better still don’t answer phone and forward the number to 7726 like I’ve showed you. You should also turn your phone off completely and wait two mins before you turn back on. before you do all these things. Because if it was a fake number you have just given them all that they need by giving bank details and password etc. and try using a different device to log into your bank

Jens Sun 03-Apr-22 13:19:12

I'd be very wary of that, it's probably a scam. Did they ask for account details etc to check for you????? Be very very careful.

25Avalon Sun 03-Apr-22 14:08:23

Sawsage2

I'd just go to the bank, even though I'm disabled. Thieves are everywhere.

What bank? So many have closed. My so called branch is 6 miles away and no direct bus route.

Seabreeze Sun 03-Apr-22 14:45:27

Yes I agree with the others are you sure this is not a scam.!!

AGAA4 Sun 03-Apr-22 15:27:49

I think I would play safe and phone my bank on another number.

ourjude Sun 03-Apr-22 18:13:27

The 159 and 7726 tricks are handy to know - thanks, guys.

I had a call purportedly from Sky one time. Sounded rather suspicious so I rang the number in my paperwork for Sky and it turned out that the guy I spoke to there had been contacted by the exact same scammers himself a couple of weeks previously. Even after he told them he worked for Sky they still tried to con him...

In the couple of years before she died, my elderly (and easily confused) mother was the recipient of several of these calls. Luckily, I lived with her and just took over answering the phone. I dread to think what might have happened if she'd been living on her own.

Neilspurgeon0 Mon 04-Apr-22 06:27:08

25Avalon

Sawsage2

I'd just go to the bank, even though I'm disabled. Thieves are everywhere.

What bank? So many have closed. My so called branch is 6 miles away and no direct bus route.

Absolutely, all the branches that were nearby are closed, now have to go right into the city, risking Covid, just to get coins.

When I left school I chose a bank that had a branch right by my workplace, not twenty miles away

BlueBelle Mon 04-Apr-22 06:48:04

I just ignore them if I reported every phone scam I d be on the phone half the day So I never have reported one Does it really make any difference ??
Avalon don’t you worry that someone might need you in the night an emergency ?

RVK1CR Mon 04-Apr-22 06:48:40

You can Forward scam emails to:
[email protected]

They always acknowledge but do not send the result of their inquiries.

The Information Commissioners office will take details of nuisance phone calls

lemsip Mon 04-Apr-22 06:57:16

stopscamsuk.org.uk/159#:~:text=159%20is%20the%20memorable%2C%20secure,159%20will%20never%20call%20you.

159 is the memorable, secure number that connects you directly to your bank if you think you’re being scammed.

159 works in the same way as 101 for the police or 111 for the NHS. It’s the number you can trust to get you through to your bank, every time.

159 will never call you. Only a fraudster will object to you calling 159.

25Avalon Mon 04-Apr-22 09:05:15

BlueBelle

I just ignore them if I reported every phone scam I d be on the phone half the day So I never have reported one Does it really make any difference ??
Avalon don’t you worry that someone might need you in the night an emergency ?

Actually no. Mum and dad have gone so no calls about them. The rest of the family wouldn’t call until the morning if they had any alarming news or emergency and due to Covid we wouldn’t be able to help anyway. Additionally we still have a landline.