Yankeegran we had the same problem I upgraded to Infinity and got a really good deal etc no instalation or delivery charges so mr.g. was waiting for the sports channel to come on and guess what ? nothing at all,so back on the phone and I rang their 0800 012 1122 no,and did manage to get through to a chap who understood what he was talking about and also the fact that I am not at all technically minded,he told me that my BT Vision box had not been activated from their side and that it needed reprogramming and it would take 6/8 days,by this time mr.g. is convinced it was a total b---s-up and not very impressed but i must say that the system did come on on the day he said it was due,don't be put off by them and insist that an engineer calls to check your set up.Best of luck,p.s. I now have a happy mr.g. and his wretched sports channel.