Thank you so much for replying. Now I emailed him to suggest that he should go through Outlook. He showed the instructions I sent to the lady who is helping him said that was what she had done already. However, it keeps saying this email belongs to someone else! I suggested adding another email onto his iPad. I also suggested using Yahoo or Gmail as hotmail was giving him trouble. He was convinced that he had been told they would cost him money and that hotmail is free. I said I have yahoo and gmail and not paid a penny. I bought this for him and now I feel I have just given him a headache. If we only lived closer it wouldn’t be a problem. Thank you again as that link is really good.