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HM Postie and Customs

(9 Posts)
LizG Thu 23-May-13 09:36:33

Am I being unreasonably angry with Customs, Royal Mail and SOS type bracelets? I have just ordered a bracelet for my daughter and it was the one recommended by her doctor. No indication was given on the order form that it was produced anywhere but England. I have just received a card from our Postie telling me I will need to be paying £16 odd (inc £8 handling charge) because customs are making a charge. Apparently these are made in America! What is going on. Will try to get my money back but bet it is unlikely!

If it was a frivolous piece of jewelery I wouldn't mind so much but this could be vital!

Sbagran Thu 23-May-13 12:04:16

LizG this information may be too late as you have probably already paid the purchase price - unless you can get a refund?

I wear one of the stainless steel SOS bracelets - they are easily obtainable in this country. I actually got mine from Ebay but they are also obtainable from shops that sell aids for disabled people. Mine is a stainless steel bracelet but they also available in gold (expensive!) and also as a pendant.

I too would be annoyed at having to pay an extra £16 so I hope that something can be sorted - good luck!

LizG Thu 23-May-13 15:35:02

Thank you Sbagran. Sadly we have already paid but it will teach me to shop around won't it? smile. I think it is a disgrace that people with disabilities are treated so badly. The PO said it was probably still cheaper than buying it in this country and I told him that we could have bought good quality silver for the same price and had it engraved. I was not a happy bunny angry

LizG Thu 30-May-13 23:58:04

Pleased to say that the company have promised to refund my money although it could take up to 10 weeks apparently. Quick to take it away but slow to return it. Will be watching carefully!

POGS Fri 31-May-13 01:34:51

I sent my sister 6 packs of soft foam ear plugs and the Postie refused to deliver them!. They could have easily been posted through her letter box.

She had to go to Exeter to pick up her package and pay excess cost. Go figure. [mad]

LizG Fri 31-May-13 10:17:24

Grrr. They do seem to make the rules as they go along. We are lucky, our Postie locally trys to be helpful but the system is not good.

sunseeker Fri 31-May-13 10:28:24

We also have a great postman Liz, it's not the individuals it's the institution that lets us down.

LizG Tue 11-Jun-13 08:53:06

Really pleased to tell you that I have received a refund of the £16.64 which included the £8 PO handling charge. This came from the American company after I sent them an email and scanned copies of the relevant bits of paperwork. Silly, I know for a relatively small sum but I am chuffed.

Maniac Tue 11-Jun-13 14:31:58

Well done LizG.Even though a small sum I applaud your assertiveness.