I have been badgered by HMRC to get my tax return in. I have collated all the figures and am all set to go and - guess what? - the site is not working and they apologise for the inconvenience. I had a small window of opportunity to get it done today. Sigh.
It is the same when you try to claim benefits online, as I did for my Dad - on that occasion the form would only work on ancient systems! I wrote to Private Eye about that one and they did an article in it.
How much do you spend on your pets?