Cross Country are rubbish, Atqui. I sometimes travel from DDs in Stafford to Newcastle, and there is a choice of routes and operators. I avoid Cross Country whenever possible. East Coast Mainline, though is something else. There's a real difference between first and standard class, worth the extra.
Let me say firstly that I would prefer trains to be just one 'class' , but when offered choice of first class seat with complementary drinks , for ten pounds extra on a long journey alone, I took it! Hmmmm I have been on this train for 2 and a half hours. I didn't bring a flask as on cross country they say have a trolley service . However there is still no drinks trolley. The door between the carriages won't close ,and my seat is backward facing , so,I'm staring into the corridor with the loo as well, now surrounded by cases in the wheelchair bit. Rant over