To expect a holiday camp to live up to it's advertising.

Presumably the company was aware of the numbers of holidaymakers due. If they felt it would not be realistic to provide entertainment for a small number of people, they should have forewarned them, given them a chance to cancel and offered compensation, both to those who chose to continue with their holiday and to those who cancelled.

I wouldn't be surprised, though, if there is something in the "small print" to say that certain facilities are not guaranteed. Even then, I believe it is possible to challenge this if the entertainment element of the holiday could be shown to have been heavily marketed as an important part of the "package" and that its possible unavailability had been concealed in pages of "small print". But I doubt many people would go to the trouble and expense of taking this sort of matter to Court.

If there is nothing in the "small print", it's worth writing a letter to request compensation for the failure to provide an important element of the contract.

I agree vampirequeen. If the holiday was advertised as having evening entertainment and childrens clubs and there are none, then they are surely guilty of false advertising (at least)and there should be compensation based on ther cost of finding and financing alternative entertainment. This is surely no different to booking an all inclusive holiday only to be told when you arrive that "sorry, there aren't enough people here to make it worthwhile, so we have taken the food and drink off".

I'm glad it's not just me. I was amazed when we spoke to our children's stepfather and he said that as far as he knew no one had complained because 'it made sense'.

People have successfully sued companies that did not deliver what they promised in the brochure.

I wouldn't. If evening entertainment was expressly part of the "package" and there weren't any clauses stating something along the lines that the management reserves the right to change or abandon some activities in certain circumstances, then I think it should be possible to make a written complaint and ask for some compensation.

Trading standards are the ones to complain to, and ask for a BIG refund

No, I think it's apalling.
Completely unacceptable not to get the holiday they paid for.
I agree about the partial refund, and hope they succeed in this.