Presumably the company was aware of the numbers of holidaymakers due. If they felt it would not be realistic to provide entertainment for a small number of people, they should have forewarned them, given them a chance to cancel and offered compensation, both to those who chose to continue with their holiday and to those who cancelled.
I wouldn't be surprised, though, if there is something in the "small print" to say that certain facilities are not guaranteed. Even then, I believe it is possible to challenge this if the entertainment element of the holiday could be shown to have been heavily marketed as an important part of the "package" and that its possible unavailability had been concealed in pages of "small print". But I doubt many people would go to the trouble and expense of taking this sort of matter to Court.
If there is nothing in the "small print", it's worth writing a letter to request compensation for the failure to provide an important element of the contract.
Eloethan Mon 01-Sep-14 15:13:53
gillybob Mon 01-Sep-14 13:18:37
vampirequeen Mon 01-Sep-14 13:13:03
FlicketyB Mon 01-Sep-14 12:43:21
Eloethan Mon 01-Sep-14 11:47:04
jollyg Mon 01-Sep-14 11:43:58
henetha Mon 01-Sep-14 11:43:12
vampirequeen Mon 01-Sep-14 11:36:45