My mother's friend is 97 and lives alone. She is deaf and rarely goes out. Her electricity company sent her a bill that was triple the usual cost and when my mother phoned up on her friend's behalf the call centre told her it was an estimated bill and she should have read her own meter as they have no meter readers these days. When people don't read their own meter, they said, the company sends them a huge bill to prompt them to do so. Never mind if they are 97, alone and unable to do it. This policy seems inhumane and exploitative to me. The company did re-issue a much lower bill, after my mother (a feisty 82) read the meter, but they would not willingly hand the overpaid money back, they said they would 'credit her account'.
Grannyfran Mon 13-Oct-14 20:52:51
POGS Mon 13-Oct-14 21:22:08
durhamjen Mon 13-Oct-14 22:49:38
kittylester Tue 14-Oct-14 08:15:14
Stansgran Tue 14-Oct-14 09:52:20
Jane10 Tue 14-Oct-14 09:56:21