Whilst we were away on holiday we stayed in a hotel room where there was a lovely low armchair with matching footstool and I enjoyed sitting there and reading so much that I was determined to have one at home. So as soon as we got back I started scouting and found one at M&S, the "Hugo" chair is "Conran" design, smart upholstery, so I bought it and the footstool in the shop not online, so I could try it out, cost together just over £400.
It duly arrived about two weeks later and a very nice man put it together (screwed in the legs) and took away the packaging and off he went. That was mid-May. Over the last few weeks I've noticed that it feels wonky and eventually got husband's sufficiently interested so that he investigated and declared that one of the chair legs was cross-threaded on assembly and is now ruined (it is loose and just spins) and why didn't I notice it on the day the man installed it and why did I buy something that is "not great quality for the price" and and and (I got a lecture).
So ... that was me, ages on the website, found where to report problems with furniture quality - eventually. Then, ages on the phone, press this press that - got through to a helpful person who said that M&S subcontracts to a company that does "technical support for furniture" and they would contact me. Waited a few more days and they phoned last night and have given me a slot for the technician to come and have a look - on the 22nd June!
I'm fed up and I think I may demand a refund.
In the meanwhile I can moan about it publicly on Gransnet!
Grannyknot Thu 04-Jun-15 10:55:49
Grannyknot Thu 04-Jun-15 10:56:32
loopylou Thu 04-Jun-15 11:04:59
gillybob Thu 04-Jun-15 11:16:56
AshTree Thu 04-Jun-15 11:26:10
annsixty Thu 04-Jun-15 11:41:20
Teetime Thu 04-Jun-15 11:47:15
harrigran Thu 04-Jun-15 16:52:16
whenim64 Thu 04-Jun-15 16:58:11
Grannyknot Thu 04-Jun-15 19:29:00
annsixty Thu 04-Jun-15 19:34:00
Jomarie Thu 04-Jun-15 19:58:43
pompa Thu 04-Jun-15 20:05:10
rosesarered Thu 04-Jun-15 20:29:19
Grannyknot Thu 04-Jun-15 20:39:26
rosesarered Thu 04-Jun-15 20:43:57
Larissa Thu 04-Jun-15 21:32:11
SloeGinny Fri 05-Jun-15 11:42:16
Happynannie Mon 08-Jun-15 20:22:48