I have just left our local post office after a discussion with the counter assistant leaving me quite cross.
I posted 2 passport renewals (filled in and paid for online) and handed them over at the counter. The lady asked if I would like to pay £12.80 to have them guaranteed for tomorrow. I told her that there was no hurry so first class would be fine. She then said that she "could not guarantee that they would reach their destination and that if they were lost or went missing I would not be compensated". I asked her why they would not reach their destination and she said that there was a chance they could be lost or stolen. I then asked her what the point was of first class post and why was it not called "take yer chance post"?
AIBU to think that a letter posted first class should be in safe hands with the post office and that unless I need a letter to reach its destination at a set time, first class should always be "guaranteed" to get there?
gillybob Wed 27-Jan-16 10:53:55
Elegran Wed 27-Jan-16 11:41:10
mumofmadboys Wed 27-Jan-16 11:45:29
gillybob Wed 27-Jan-16 11:47:27
Elegran Wed 27-Jan-16 11:53:05
jinglbellsfrocks Wed 27-Jan-16 12:55:42