Is it just me or are people serving the public unable to stop and say " sorry that was our mistake " or " sorry that happened". I find instead of this they go on the defensive . I have had cause to complian in two shops plus to my bank recently and just nobody said they were sorry despite it being poor service all round . I told the chap from the bank to-day that that is what he should have said in the first place so he said it then but too late for me .I spent my working life dealing with the public and knew whe to back down and say it was our fault. On the other hand I had a web chat with a lovely person from India to-day , I think , on behalf of Amazon and they were so polite and good and hopefully resolved my problem with good grace. Perhaps some of these people should be sent to India to learn how to do it.
Fruit flies - help needed please.
Army horses loose on London streets
Have any of you got all electric cars? Pros and cons please.