DH and I decided to change our king size bed for two singles to help us both get a better nights sleep.
To this end, I purchased around £200 of bed linen off of Linens Direct. It all duly turned up and I put on the new duvet covers both white with a window pattern.
When I looked again I saw they weren't identical, very similar but not the same. I got in touch with LD the next day (sent a photo of both packets clearly showing they were as different product from one another)and they agreed to send another duvet set.
I chose the one I preferred and the lady I dealt with said I should return the one I didn't want at the same time. I pointed out I would indeed return it, but it had been used. This surprised her and she said initially that maybe they couldn't help me because it had been used. I pointed out that the error was theirs and not mine plus it was already on the bed before I realised it was wrong. Also I didn't have any duvet covers as our old bedding was for a double. This has since been resolved and they kindly(hmm) agreed to send another, but they still want the used one back.
What are they going to do with this one that has been used? I am astounded actually that they just didn't say sorry for the error and send me another, we are only talking about £20.
overthehill Tue 19-Apr-16 17:25:45
Brummiegran Tue 19-Apr-16 19:38:08
J52 Wed 20-Apr-16 07:57:45
Indinana Wed 20-Apr-16 08:13:36
thatbags Wed 20-Apr-16 08:45:41
glammanana Wed 20-Apr-16 08:47:03
Indinana Wed 20-Apr-16 08:47:43
overthehill Wed 20-Apr-16 17:04:35