No, you shouldn't have been more polite Chloe.
I think your mistake, if anything, was offering help a second time after he had said you were being rude.
I'd have shut the door in his face and immediately telephoned the company -perhaps I'm unnecessarioy suspicious, but my first thought would have been that he wasn't actually anything to do with them.
Hope you are ok. 
By special request, let’s discuss our favourite Classic Music and why?
Ladies would you post on a predominantly male forum on a sexual matter?


