Catalogues

nina, I certainly don't rhino you are being at all unreasonable. There will be an automated reason why this has happened. if they wont listen then escalate, to the Chairman or CEO's office if you need to, or maybe worth checking with the CAB first. If they agree they are pretty good at providing appropriate wording. Hope right is on your side as well as common sense.

Of course Amazon sell plus size for women. I've just typed in plus size clothes for women and got 400 pages full. Try it.

Yes that's exactly it jings
I did try to despute it but went round in circles trying to talk to a person rather than a machine.

poshpaws Amazon don't sell plus size women's clothing the late payment charge is because I haven't paid the £1.50 P&P

So, they've actually charged the £3.50 late payment fee, on the £1.50 P&P charge that is still outstanding. And that is the only amount you owe them as you returned the actual goods, and they have received them. That's ridiculous. Tell them they have to refund it to your card.

Name and shame?

I don't understand. You say your credit account is unused, but then that you've been charged for a late payment? How is this possible? And I'd stop using the company if I were you - try google for what you normally buy from them, or amazon - amazon basically have everything you'd ever need lol.

Am I Being Unreasonable

What is AIBU?

When you returned it did you get a receipt from the PO/courier? That should be your proof of postage and that it was returned within the allowed time

Sorry granjura bloody Kindle

It varies from company to company grandura
This one changes P&P but returns are free.

Do you still get free delivery and returns in the UK? In France and Switzerland you have to pay for postage both ways- grrr.

BTW I don't owe them any other monies.

Their returns policy says within 14 days. The statement states they received the goods within 5 days. Plus as I said this is the first statement I've received since returning goods so how can I have a non payment and to add £3.50 for an outstanding £1.50 to a 20 yr loyal customer is pants in my opinion.
If I could buy the items they sell elsewhere I would.

just because you sent it back within the week doesnt mean to say they have recieved it within their alloted time...same thing has happened to me before now and Ive refused to pay...( I always send an email via the catalogues website )

once I revieved faulty goods and they had the cheek to send me a bill for the postage! no I didnt pay!