I bought a Trespass telescopic walking pole in Madeira ( from a store specialising in outdoor equipment)I used it for 2 Levada walks to aid balance when walking on the level( Levadas are water channels and I didn't want to risk falling in)I wanted to use it for the 3rd time yesterday but a small black plastic part has lost it's thread and it will not stay extended.I contacted Trespass and they tell me there is nothing they can do, I must return it to the shop.Around £400 round trip methinks.The pole cost £26 the part probably costs 10p.I suggested I go into one of their stores and the exchange the part ( not the pole)I will fit it myself.They just do not want to know.For the sake of a few pence they would rather have me tell everyone I know what a shoddy customer service they offer.
Canary Islanders tell Brits to go home.