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GP surgery slipped up.

(9 Posts)
Greyduster Fri 16-Sep-16 10:51:14

Ok so this is more in the nature of a rant, I'm afraid. A few weeks ago, my GP, who I have to move heaven and earth to get an appointment with, asked me to make an appointment to have my blood pressure taken with the nurse, to ask her to check their monitor against mine and if mine was reasonably accurate I was to take blood pressure readings twice a day for a week and then ask for a telephone consultation with the doctor to discuss the readings. I did this, and on Monday of this week, I took the readings down to the surgery and handed them, in an envelope marked for the doctor's attention, to the receptionist so that the doc could have a look at them before I spoke to her on the phone on Wednesday. I thought this would be helpful and take up less of her time. On Wednesday I was told she had shifted her telephone consults to Friday and she phoned me this morning. She asked me for the readings and I said "you have them - I handed them in on Monday". But guess what - she hasn't got them, and I, stupidly, didn't take a copy, which I could, and should, have done. Unless she can find them today, we look like having to do the whole thing over again, which is going to take another two weeks. I could scream. You expect these people to have a modicum of organisation but today I just want to kick someone up the a**e! Sorry, got that off my chest now. Probably my BP is somewhere at ceiling level as we speak so I won't be writing that one down!

Tegan Fri 16-Sep-16 10:55:55

They'll probably be in a doctors tray somewhere. Can you remember the time of day you handed it in? You'll be able to pin it down to one or two receptionists and they should be able to workout what they did with the envelope.

kittylester Fri 16-Sep-16 10:56:02

How irritating greyduster! Hope the rant helped but don't take any readings just yet! brew

Greyduster Fri 16-Sep-16 11:25:26

If she asks me, Tegan, I can remember exactly, but I suspect she won't ask me! And yes kitty the rant did help. Poor Mr Duster can put his flak jacket back in the cupboard now!

Nonnie Fri 16-Sep-16 12:03:38

Irritating but just the way of the world. People make mistakes, not everyone is efficient. Suspect there is rather more in the NHS than elsewhere (because of the things that have happened to us) but really it is everywhere.

Crafting Fri 16-Sep-16 15:48:44

Not sure what happens in your Doctor's surgery greyduster but in the one I worked in, only post marked "strictly private and confidential" was opened by the GP (on their instructions, not at the whim of the receptionist)

Paperwork was usually scanned into the patients notes on the basis of arrived Monday, scanned Tuesday, filed into notes Wednesday or Thursday.

Did you put your name and date of birth on the paperwork? (One reason why things go missing some times). In my surgery there were 2 full time staff whose only job was to open the post, date stamp it, scan it and file it. They were the two busiest staff in the surgery, you have no idea how much paperwork surgeries receive every day.

Having said all the above, I agree it is really annoying they cannot trace your BP readings. I do hope they are found so you don't have to do it all again.

Greyduster Fri 16-Sep-16 19:43:51

crafting I put on the front of the envelope "f.a.o. Dr S*****. BP readings in respect of Mrs Greyduster". The receptionist said "I'll make sure she gets them". The doc said to me this morning, "they should be in my tray but I can't see them. If I can find them I'll ring you back." I went fishing this afternoon but there was no record of her having called so I guess they didn't turn up. Anyway, I'll do them again. They might be better this time!! hmm

Crafting Fri 16-Sep-16 20:47:48

Not much more you could have done greyduster. Hope your readings don't go up due to the annoyance of having to repeat them.

Greyduster Fri 16-Sep-16 20:48:57

Just a postscript - Doctor just phoned (8.25!). They have looked everywhere and can't find them but the receptionist remembers me bringing them in. She was very apologetic. I thanked her for taking the trouble to ring me so late and told her I'd do them again. Thanks to you all for your soothing comments!