Well done Lynda. A few weeks ago I was on the bus coming home from a morning out. While the bus was waiting to start it's journey, a young mum, I suppose in her 20's, was standing in the aisle, holding a scooter and it's new box. Her young son was seated beside her. An older woman boarded the bus and squeezed past to get to her seat. She was shouted and gestured at by the young 'woman', swearing and generally using very bad language, saying "how rude". This went on and in the end I stood up and asked the bus driver if we had to put up with her bad behaviour and language. I had thought he would ask the young woman and her son to leave the bus, but he just asked that they calm down, and he started his bus. The rude woman continued, on and off, making comments all through her journey, about my looks, my age etc, finishing off with "I hope you don't get off at my stop". I was also hoping the same thing! She stood in the aisle for the whole of her journey, when she could have been seated, and when she did get off, there was a sigh of relief. Her son said nothing at all, but she and her language/ attitude certainly wasn't a good role model for her son.