AIBU to be Livid. Moving home in about two weeks - contracts will be exchanged next week so moving date is not yet confirmed. Solicitor advises waiting for confirmation before contacting utilities etc.
Got email from Sky last night headed ‘sorry you are leaving us’ which said that my sky tv service, broadband and phone would be switched off on a certain date - date coincided with proposed unconfirmed completion date, but no mention of moving home, just that I had requested to leave Sky services. Which I had not.
Rang Sky and was on the phone over an hour trying to sort it all out. During the conversation I found out that my buyer took it on himself to notify his provider that he would be moving in to this property on that date, and in turn his provider notified Sky, who initiated closure of my account.
I’m furious with Sky (reflected in the difficult conversation with them last night) for taking this action without checking with me first. The moving date is unconfirmed, has already changed twice and could easily do so again. As things stand I cannot change the cut off date for phone and broadband so if date changes I will be left without these services, and I have been forced to initiate moving the services to the new property before I am ready.
In these days of internet fraud I am astounded that this can happen without so much as a phone call to the account holder. Am wondering if he will do the same with other services, so will contact estate agent today to try to stop him, but am wondering if anyone else has had a similar experience. Also thinking of changing tv/phone and broadband provider. Any advice please.
Pammie1 Sat 08-Jun-19 10:21:08
Starlady Sat 08-Jun-19 10:56:25
TwiceAsNice Sat 08-Jun-19 10:57:36
GrandmaMoira Sat 08-Jun-19 10:58:19
petra Sat 08-Jun-19 17:50:36
HildaW Sat 08-Jun-19 17:58:43