Sainsbury’s Again.

it was clearly very inconvenient fir you and your wife particularly because of the mobility issues. I would have thought including ‘no hot food today’ etc would have made sense and save people waiting in queue. An apology from the manager would not be too much to expect if they wish to keep good customer relations.
Do you have another supermarket cafe you can take your business to? Hope so.

Complain to the head office. Especially about the manager's unhelpful attitude.

That was just a generic sign they keep hidden under the till wasn't it. Not good enough. Definitely not good enough.

Yep, a letter to the Chief Executive. Works wonders! That manager needs to go on a course!

Let it go! It is not worth getting upset about it or causing a problem for the manager.

How tiresome for you both, lefthanded. I don't think the signage was adequate and agree with nfk that the manager would appear to need more training in customer relations.

I sometimes think that with managers and unhelpful attitudes, the stores don’t deserve us to continue using them.
Write that to Sainsbury HQ lefthanded.
The signage wasn’t adequate at all, and designed to draw in the customer until it’s too late.

I agree the signage was not adequate and the Manager's attitude was unhelpful. Yes, I think you ought to complain in writing. Hope you get somewhere.

With any luck, someone else will have complained and that will add weight to your complaint.

Completely unacceptable lefthanded I would certainly write to the Head Office to complain.

I’ve seen this before - another supermarket though - sign said some items may not be available today but not what wasn’t available! Queued up anyway and then found the hot food apart from toasties wasn’t available! I did think then why didn’t the sign say ‘no hot food?’ Probably because they wasn’t you to buy what IS available?

Ideally they should have noticed you struggling to sit down and tell you personally that the breakfasts were off but probably not enough staff to notice?

You could complain and may get a free breakfast out of it but not a lot they can do now. Like us, you will probably check in future that all items are on the breakfast list before seating?

When I worked in a coffee shop in M&S we had problems a few times with machinery breakdowns. When this happened one of us would stand in the entrance and tell customers what was happening. We would often be armed with a plate of biscuits or chocolates!