Following on from recent threads about Sainsbury’s, I’ve just had a disagreement with the manager of our local branch this morning.
About once a week my wife and I go to Sainsbury’s Cafe for breakfast. My wife uses a powered wheelchair, so this morning we parked, assembled the wheelchair and I helped her out of the car and into the chair. Into the cafe, found a table, and then I helped her out of the wheelchair and onto a soft seat where we could eat. I went to order our usual breakfasts, and found a notice saying that “Some food items were unavailable”. But nothing to tell me WHAT is unavailable. So I queued until I got to the till, only to be told that there was no hot breakfast today, and no barista-style coffee!
So I helped my wife back into her wheelchair, and we went to customer services to complain. I understand that equipment fails, and these problems may be outside their control - but they COULD put a clearer notice at the entrance to the servers saying what was not available, or even a notice in the foyer to save us entering the store and would save my wife from getting in and out of her wheelchair. Why leave it until we get to the till to tell us what the problem is? The manager was unhelpful. He said that he thought the signage was adequate. What do you think?
lefthanded Sat 30-Nov-19 14:15:41
silverlining48 Sat 30-Nov-19 17:02:14
Gonegirl Sat 30-Nov-19 17:05:16
NfkDumpling Sat 30-Nov-19 17:06:05
NfkDumpling Sat 30-Nov-19 17:07:00
mumofmadboys Sat 30-Nov-19 19:32:54
Baggs Sat 30-Nov-19 20:45:29
lemongrove Sat 30-Nov-19 21:40:05
Tangerine Sat 30-Nov-19 21:42:56
lavenderzen Sat 30-Nov-19 21:53:05
Tedber Sun 01-Dec-19 10:46:17
Deedaa Sun 01-Dec-19 20:41:07