A paddle on the drum of my washer/ dryer has broken: I rang Indesit to order a spare giving them my model number and was informed it would cost £29.83 and be delivered the next day. At the time I did think it was a bit expensive but paid. The part arrived as promised but its the wrong one. Also checking the invoice it only cost £11 and the remaining £18 charge was for postage and VAT! As there was no one available to speak to today I looked up the correct part on Indesit’s website to find I could have ordered online and postage was either £2:99 or £6.99 for next day delivery- so ordering by phone cost me double, which seems very wrong. Will be contacting them on Monday.
Things you don’t see/hear anymore