Last Thursday my daughter had a delivery booked with Asda for 9-10pm. It didnt show. She rang Customer Service to be told it was out for delivery but they deliver up till 11pm so to wait. It still hadnt shown up by 12 so she went to bed. Friday CS said someone would ring her to sort it out. No one did. Saturday Customer Service said they would send an email to get a refund of the £133 she had had taken from the bank. Still no refund today and CS say she should be patient as they have a backlog of similar complaints!
She is shielding due to her own health and her son who is autistic as well as other health concerns. They could have left her with no food and no money. But their attitude is tough, wait, we will sort it when we feel ready.
I am 300 mile away and trying to help her by phone etc. but feel helpless at the moment. Luckily she has managed to get a Tesco delivery but what if she hadnt been able to. Do these people ever think it could be one of their family left like this?
HAZBEEN Thu 28-May-20 15:39:46
AGAA4 Thu 28-May-20 15:44:36
HAZBEEN Thu 28-May-20 15:48:28
Puzzler61 Thu 28-May-20 15:48:50
Tuppence15 Thu 28-May-20 15:50:37
HAZBEEN Thu 28-May-20 16:43:46
Chewbacca Thu 28-May-20 16:52:13
HAZBEEN Thu 28-May-20 16:57:08
Chewbacca Thu 28-May-20 17:00:44
Puzzler61 Thu 28-May-20 19:21:26
Coolgran65 Thu 28-May-20 21:06:14
BlueBelle Thu 28-May-20 21:14:14
Doodle Thu 28-May-20 21:17:27
callgirl1 Thu 28-May-20 21:18:26
ElaineI Thu 28-May-20 23:41:59
HAZBEEN Wed 10-Jun-20 12:30:38
Katyj Wed 10-Jun-20 12:49:58