New sim card

Hi,

I’m on Virgin pay as you go and wondered if anyone has been sent a new sim, Just checking this isn’t a scam.

I can’t get through to Virgin.

So much going on at the moment and my phone has been great and really aren’t very techno and I’m worried I’ll loose kept texts etc.

I’m trying to find how to save to S d card. I’m ok on iPad but not phones.

So worried it cocks it up