Jobsworths.

Regardless of how many people are using the wrong door, there is no need to be rude. All she had to say was ‘excuse me, but you need to use the other door, please’.

I haven't been in a shop since January last year and easily get flustered when under pressure. I dread the thought of having to shop on my own, pack everything and use a card rather than cash.
I can visualise the eye rolling and being told I am not following the rules.
To the OP, I think I would have just done as you did .

I would have done what you did.

Good for you. Sainsbury’s staff appear to have been trained by the Obnoxious school of customer relations and boss people about to the nth degree. Try another supermarket in the future.

Chemtrail

It's ridiculous, it dosent make any difference which door anyone uses, op isn't going to kill anyone. It's about time people stopped agreeing to being herded around and obeying mostly stupid rules

That sounds like the man at the ‘coffee cabin’ on Monday, refusing to wear a mask or to step back from the counter when placing his order.
He used almost exactly the same words about it “doesn’t make any difference” and people should stop “ being herded around and obeying . . . stupid rules”. He got quite nasty when she refused to serve him.
His masked friend, quite obviously embarrassed, told him to go away.

We went to our local Sainsbury's a few weeks back for the first time. As we approached the door two assistants were standing there and one asked, quite hesitantly, if we were together. She then said was it necessary for us both to go in as they were trying to encourage single shoppers. We honestly hadn't given this a thought - we hadn't been shopping , so I stayed outside while OH went in. Both assistants thanked me profusely for understanding , which made me wonder if they had been given a really hard time, having to say this to couples or groups . Not an easy task for them.

Before this latest lockdown I ventured out once to Lidl for a couple of things, feeling very nervous as I hadn't shopped since March. Inside the shop I felt like rushing back out again as there were so many people. I got the things I needed but when I got to the checkout I forgot social distancing and just had my trolley between me and the lady in front. The look she gave me nearly killed me. I realised what I had done and tried to back up, but there was someone behind me. She continued to evil eye me until she left the shop. I was really upset by the time I got home, and haven't been shopping since. I know she didn't know it was the first time I'd been out, and was new to this new shopping experience, but a less aggressive stance would have been helpful.

Shirlb

Noticed more little hitlers around gave them but power goes to their heads

Really ? Little Hitlers?

Noticed more little hitlers around gave them but power goes to their heads

It might be helpful for stores to have large 'entry' and 'leave' signs on each door, then it would be easier to use the correct one.

Lots of ‘would have’s here but don’t beat yourself up OP. It’s done now, and you know for the next time. If someone had shouted at me I would have wanted a swift get away and would not have gone back if escape was so close and clear!

My aren't there some goody goodies around. Genuine mistake. Get over it.

I suppose we’ve all at some point or another gone in to a shop though the entrance that was familiar to us without thinking .....so the security guys have a hard job to keep things in check with us all , they have their job to do and should be shown respect as we’re all bit frayed at the edges these days .
I would have said sorry and gone back around the way it’s marked out to be . Take this as a lesson whenever you go into or out of a shop , be aware and look out for the signs....they were usually big and bold so no mistaking them .....

Our health centre has a separate exit door now. You come out at the back of building and have to walk round. Last week I saw an elderly lady stand with determination at the entry door which was locked. Eventually a nurse came to the door and opened it for her. To me that was the right thing to do. The old lady would have been confused and disoriented at the back of the building. To the OP, I would have reacted like you.

Some security staff are outright bullies & always go for the low hanging fruit. Others are really helpful underpaid mistresses/masters of de-escalation and tact who are doing a thankless task. The majority are somewhere in between.

Personally I would not go back if I was spoken to like that by anyone. A yelled "sorry, didn't know, please improve the signage" would be all I'd be willing to do, and even then at a push & mirroring the guard's tone.

It's been a difficult year and we have all had new rules to learn. The shopworkers must be so fed up of telling people off but the rules are there to keep us all safe. I would have apologized and gone out the correct door. Sadly it's a whole new world and you must do the same as everyone else now.

Yes, I would have done was I was being asked to do. I don't know if the "security woman" was shouting or not, but I don't think it's bewildering or confusing (could be construed as patronising) to be asked to use another door, when we all know there are new safety measures in place. The OP understood the instruction, just chose not to follow it.

It's ridiculous, it dosent make any difference which door anyone uses, op isn't going to kill anyone. It's about time people stopped agreeing to being herded around and obeying mostly stupid rules

I fell out with sainsburys because of there 'feeding the nation attitude' as though they were giving it away for us lucky shoppers. Yes they have provided a service while other shops have had to shut. They have been allowed to sell non essentials while the high street has died. I hope out of there profits they give there staff a bonus.
While i appreciate the staff for working through the pandemic as many of us have there are many who have stood talking without a distance or without masks. Everytime you go in they are stood together supervisors on self serve or security in the door way.

I haven’t yet been to a supermarket but glad of the heads up so I don’t make the same mistake!
I’ll probably carry on with online shopping for a while.

Problem is if they are counting numbers in and out, someone going out the wrong door will mess up calculations. So when it gets busy people will be standing outside unnecessarily if the people who have left haven’t been counted. Difficult times at the moment but we just need to obey rules to help each other

I would not have gone back. It happened to me this week that I visited a supermarket where I had not been for months. I know I went down one sloping aisle (not a floor) floor, so I was surprised when I saw "Entrance / Exit" near the delicatessen; I assumed it led to the same parking lot, somehow. I went out through that door and - of course, it was a different area, and I got lost, but I began walking around the block and soon found the other parking lot. But my first sentence is about how I do not like people shouting at me, especially if they are showing off their "power" to an audience.

I would have smiled sweetly and said " Of course I will go out the other door but it would have been nice to be asked pleasantly "

I had similar to this on my first time at a Tesco Express. Assistant shouting loudly at me to follow the arrows on the floor. Hadn't even noticed them.
I won't ever go in that shop again.
Plenty of other shops with better mannered assistants

Having been a retail worker I can fully see it from their point of view. I would guess that they have had to instruct people nearly every day at least since this current lockdown began!
There is a reason that you go in and out different doors and if they let one person do it, the next person coming into the shop would probably have thought " they have gone out that same s
door, so I will to !"
Absolutely no reason why you couldn't apologise and explain that it was the first time that you had been in the store for some time and then go out the way that had been indicated.
Just sick and tired of some people just doing what they want to - if every one had conformed, we wouldn't be where we are now!