SueEH
I had to phone someone official about one of dad’s accounts (I have POA) and had to pass the phone over to dad for the security questions.
When asked what benefits he gets he replied nothing and therefore failed the security check. He get his state pension and Attendance Allowance and doesn’t consider they are benefits .
This sounds strange. My sons have POA for me, so surely asking me the security questions rather defeats the purpose? Isn’t POA supposed to be so that your representative can conduct your affairs?


