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AIBU

M&S

(122 Posts)
ElaineI Thu 04-Sept-25 16:26:39

I know M&S has had huge problems with online sales etc but OMG it is still not working well at all. Also the range of goods is not what I am used to but maybe I'm behind the times. The range in all areas seems bizarre. DGD age 8 needs new knickers - only 1 set and not what she would wear. We need a pedestal mat for bathroom - only 1 comes up and not rubber backed which it needs to be to prevent slipping. DD shops in Primark so perhaps I should just go there. Does anyone else find the quality has deteriorated and the website is not working well?

Realky Wed 10-Sept-25 15:25:30

The products look cheap, and the sizing is ridiculously changeable.
From the Guardian:Next week, the retailer is expected to report food sales growth of 7.8% for the last quarter of 2024, but clothing and homeware sales growth of just 0.7

Realky Wed 10-Sept-25 15:21:21

I bought a great non slip bath mat at George online (ASDA). M and S used to do petite for shorter women set that the waist was in the right place in their stores as a special corner, they don't do it now. You have to look online. I bought a padded wire free bra but the elastic on it digs into you.

Matelda Wed 10-Sept-25 15:19:21

Hurrah to M & S for their period knickers, which are a godsend and I intend never to buy a packet of liners or Tena again. But why don't M & S market them properly? They can work well for any leakage problem, but once again we older customers are invisible.

Babs03 Wed 10-Sept-25 15:17:20

@Beechnut yes I have used vouchers to buy fancy bits in the food hall, I love their extra chocolatey biscuits.

Mt61 Wed 10-Sept-25 15:08:27

Talking of babydoll, I haven’t seen Marydoll on here for a while. Is she ok?

Mt61 Wed 10-Sept-25 15:07:01

I think their stuff is so old fashioned. Find a nice conservative looking skirt, which I think is suitable, turn it round & there is a silly bow hanging, or pleat.
Bought two cotton nightshirts, every time I wash them they shrink on a 40. Husband said they look like baby dolls.

Beechnut Wed 10-Sept-25 15:04:28

Babs03

I still have vouchers from Christmas I have been unable to spend, everytime I see anything I like online is never available in my size or a colour I like.
Who are the lucky ones who buy before they run out of stock, do they get alerts on their phones. I can never time it right.

When there wasn’t anything I wanted I spent my vouchers in the food hall.

Maggiemaybe Wed 10-Sept-25 15:00:40

Caleo

M and S have never produced a line of products aimed especially at short stout women of whom there are a great many as a brief view of any high street reveals.

My friend once asked her son to meet her in M & S. When she complained about him being late he said he’d been wandering round for ages - spotting a specific short, white-haired woman in a busy M & S was like finding Wallie.

I’ve been happy with what’s on offer lately. I think they’ve really upped their game. Maybe it varies from region to region.

LovesBach Wed 10-Sept-25 14:58:53

I've also had the experience of ordering online, having the order accepted, and then being informed the item was out of stock, and my money would be refunded in ten days. That I do find annoying. On the whole, their clothing has improved over the past couple of years. They seem to have dropped some of the ghastly violently coloured items that appear to have been made of nylon, and do have some classic clothes in good fabrics. I've also bought a delivery pass - well worth it.

Babs03 Wed 10-Sept-25 14:58:09

I still have vouchers from Christmas I have been unable to spend, everytime I see anything I like online is never available in my size or a colour I like.
Who are the lucky ones who buy before they run out of stock, do they get alerts on their phones. I can never time it right.

AmberGran Wed 10-Sept-25 14:53:26

I have bought things in Sainsbury this year for the first time ever. Better quality than before and I can find dresses and trousers long enough.

I must be the only one on GN who loves M&S these days ☹️ Except for the underwear, but that's pretty dire everywhere and I've always had a problem with finding bras that fit. The only thing I've had a problem with in M&S was a white dress last year that was constantly out of stock but did eventually come back in.

Jojo1950 Wed 10-Sept-25 14:48:49

Look online.

Jojo1950 Wed 10-Sept-25 14:48:06

No. Everything going fine.

Witzend Wed 10-Sept-25 14:33:35

KatrinaMarina

I find that everything I try to order is out of stock, even things that are “new in”

I’ve found that too very recently. So frustrating! I don’t know why they bother emailing me, when everything I might buy is already out of stock!

Maggieanne Wed 10-Sept-25 14:28:52

And no, I don't have shares in either supermarket!

Maggieanne Wed 10-Sept-25 14:28:17

I bought a pack of five tops from m&S , three of them had holes that just appeared, I took them back and bought almost the same thing from Sainsburys for half the price and much better quality. Sainsburys also do pyjamas AND nightdresses.

springishere Wed 10-Sept-25 14:25:22

Why don't they do nighties anymore? I have several old ones, bought years ago and quite good quality, but now it's all pyjamas or very short dark brown horrids.

Sadie5803 Wed 10-Sept-25 14:13:23

M & S has deteriorated, I hardly shop there anymore, quality of the goods is awfull

4allweknow Wed 10-Sept-25 14:12:08

I too find an awful lot of items out of stock. So infuriating when it's shown as new in. There seems to be more "Labels" than M & S stuff now. I have never shopped at M & S for high end labels but that seems to be the mainstay now.

Maggieanne Wed 10-Sept-25 14:11:23

I haven't read all of this thread but a big thumbs up for Tesco and Sainsbury clothing. Good selection of childrens clothes and nice quality too, ladies underwear is good although Sainsbury seem to have gone for cheaper quality lately.

Babamaman Wed 10-Sept-25 14:05:16

I was in my very big M&S in Holmbush East Sussex! I really don’t know what or who their buyers or designers are? But it’s all so very stale and frumpy?
The fabrics are horrendous. Stocks are creased, knitwear snagged.?
Everything is made in the far east?
There are no staff?
Sizing is totally weird?
Terrible? It won’t be long before we see the demise of M&S on our streets very soon if they carry on as they are this season! 👎😡

Paperbackwriter Wed 10-Sept-25 13:58:52

I saw a rather mad M&S faux fur coat in the Times two weeks ago, ordered it immediately and it was here within 3 days. No charge for delivery. I thought that was pretty good service.

Lallylou Wed 10-Sept-25 13:58:17

Yes, agree with everything you say. All rather shambolic. I recently ordered some clothes on line they all arrived separately. All very inconvenient as I had to stay in. The knickers I ordered were enormous in size and unfortunately I have not changed in size and I never ever return knickers even though they were in a pack of four. smile

GrannyGravy13 Tue 09-Sept-25 13:50:54

Oreo

I haven’t been there in a while so just wondering.

No, we have a relatively newly located store in Lakeside.

knspol Tue 09-Sept-25 13:40:54

Only a medium sized M&S near me but their lingerie selection is appalling used to be quite nice with several of the Rosie items. Now seems unless you want to buy a bra in lurid colours that would show through many items of clothing and with really thick padding you may as well give up and look elsewhere.
Haven't wanted to try online since the internet problems but sounds from other posters that this could be a problem.