Breakdown services.

Update on our breakdown. We have just rung RAC (11 pm). and have been told that we haven’t even got a breakdown recorded on the system and to ring again tomorrow morning! You couldn’t make it up.
I am wondering if we are getting second class service because we buy our RAC membership through Halifax insurance.

We ditched the AA last year after good but expensive service, in favour of Mayday which is sponsored by the Caravan Club and we have a caravan. Shortly after switching we called to report a flat tyre on the van three days before we were due to drive 200 miles in it, and also a battery that didn't seem to have held its charge (we need that for the electric mover which is essential to us).

They sent a local garage who put the spare wheel on okay, and while he did check the battery he said he couldn't comment on why it wasn't holding its charge (it's a fairly new battery) cos he didn't know much about caravans!

Terrible service!

We have had the same experience with the RAC several times. We’ve often had to wait several days, which means staying in as someone has to wait with the car. It’s a young leased EV car ( including RAC in partnership with the leasing) under warranty so only the RAC or the official garage can touch the car when the car decides to freeze itself! Fortunately so far it’s always gone wrong at home.
I understand people broken down on the road have a higher priority but it’s very disappointing. The RAC used to be good!

that.s terrible service, I'd be looking for another company.

We rang them at twelve today as they said they would be there by then at the second time of asking. The call centre guy said it might be today but after 4.30 as they are so busy with their backlog. Still not here. As DH pointed out if it needs to go to a garage, it will be closed.

The AA arrived within an hour and I was at home at the time. He then helped me 'nurse' my car to the garage which was 18 miles away.

That’s very poor service.
I’d be calling them first thing in case you have been forgotten.

No, you’re not unreasonable. You’re not getting the service that you’re paying for.