As a coffee shop owner and one which served food, I can speak from experience.
When youāre running a very busy establishment and a laptop user comes in and takes over a table for 4 and proceeds to stay there for 2-4hrs, with maybe a couple of purchases during that time, it is extremely frustrating for the owner as they are potentially losing business and customers walk out as they cannot find a table.
When you think how many times that table could be used during a 2-4hr period and the likely spend from breakfasts through to lunch and afternoon teas, the losses can be quite high.
On a couple of occasions we had someone use our coffee shop to hold interviews! The āapplicantsā didn't purchase anything and the interviewer, a couple of coffees. A blatant disregard for what a coffee shop should be used for.
Another couple came in, both on their laptops, which were plugged in to charge and alongside their phones and a satnav (Im going back a few years now). They stayed around 4 hrs, had breakfast, a couple of coffees and took up a large table.
Staff enquired if theyād like anything else, whilst they sat there with empty cups. No, they were quite happy, using our space, heating, facilities, oblivious to us needing the table as people wanted to eat.
So, I took great delight in switching off the wi-fi. The lady came shrieking round the corner that the wifi had gone off and she was charging her satnav!!
I just smiled and said. āYes, that does happen sometimesā.
They packed up and left.
So my thoughts are, an hour is OK with coffee/food. Anything over with no purchase is taking a liberty.