Absolving nurses etc of any responsibility at all for shortcomings in healthcare is neither helpful nor accurate imo. It's the sort of mindset that means complaints are not taken seriously because 'it could never be a nurse's fault'. Nurses are like any other professional group - they range for excellent to making you wonder how they've kept their registration. It's good to hear the OP has had really positive experiences but it's not right to accept that some of us in appallingingly sad situations have had quite the opposite. What I've said applies to doctors as well btw
The Happiest Days of Your Life - Or Were They?
Lost - I thought forever - but found during a clear out!
Just seen this on a sample menu for a hotel we are visiting soon


