Fed up of poor service from companies.

LesLee7
NatWest has an "older person's" dedicated phone line.

My mother-in-law did lots of her banking that way.
It was answered quickly and people were really helpful.

Top marks!

It may not have been called an "older person's" line but if not then maybe "vulnerable" of some such.

Worth looking into.

If I ever use a company that turns out to have good CS then I stick with them like a limpet. companies I will definitely stick with are GTech, Plusnet, Octopus Energy to name a few. Unfortunately we have no option with Royal Mail but I wish Amazon Prime delivered letters.

I had huge problems with PayPal after my husband died.

Royal Mail are awful! Another that's awful is Barclaycard! No chat although they keep saying app has,it does not,no contact us, nothing! Always have to phone..complete pain...

I’m a Sky t.v. Customer. At least once a month they ring to try and persuade me to take out their broadband. I refuse on the basis that trying to speak to someone at Sky proves very challenging even when I get through I’m told I’ve come through to the wrong department and give me another number!! All the while with a message stating that everything can be done much easier on line!!
By the way I’m with Plusnet and get to speak to someone almost immediately if there’s a problem.

Today I was on the phone for nearly an hour to Midea about a new no frost fridge freezer that has plenty of frost building up in the freezer. This involved taking photos of the fridge, receiving a text message and sending the photos via text all whilst still talking on the phone to the agent. I hate it, this brave new world really stresses me out.

AmberGran - I have to contact BT because I have intermittent broadband connection and my bill has gone up to £56.44 a month which is too much. Not looking forward to that one. Oh yes, and My TV Box is not really behaving itself either.

I don't think many people actually understand customer service anymore.

We've just had BT in to upgrade to full fibre broadband. Sounded reasonable when we talked to them back in May. 2 weeks ago their contractor came to put the new cable in. Last week their engineer arrived to connect the cable to our network. It didn't work. Then we were told the contractors couldn't come back for over a week to fix the cable. They've sorted out a mini network for us so we do have some internet now but it's a bit limited. They are due back next week to complete it.

I find it difficult to understand that they can come here and disrupt an existing system then leave it for a few weeks before fixing it. For me good customer care would be 'Wow - we got it wrong but we'll be back tomorrow to fix it'.

I don't care that they got it wrong. Bad stuff happens some times. I do care that the best they can do is create another appointment when it is convenient to them to come back and fix it. It's not BT, it's their contractor, over whom BT have no authority at all apparently.

Not even much point in moving from BT - they are pretty good a lot of the time and no one else is consistently any better.

Oh yes! Just today I've tried to register a private pension for an online account. Email back saying I failed security even though I'd entered everything correctly. So 45+ minutes on the phone, passed to 3 different teams before finally being told one dept has my new address, another dept still has my old address even though I'd called them 2 years ago to update it and told all was done. I hate phone calls as struggled due to being very hard if hearing so that in itself is a trial. The final straw was being told that my particular pension can't be managed online arggh!