My lovely son-in-law, it is never too much trouble for him, and we have log-me-in, which is a bit wierd, because he takes control of the mouse, and it moves all over the screen, on it's own, just like a mouse. I do like to try to solve some problems myself but of course technical things are beyond me, (and my son in law sometimes,) that's when I call the professional who lives just round the corner, but does it for a living, so I have to pay him.
My husband, never reads the instructions on the screen (typical man?), and tries to do all sorts of things which are beyond his capabilities,so I do spend some time trying to sort out his problems. He has fingers like sausages on the keyboard. It is a great way to learn.