I work on the Home Delivery section of a well known, high end supermarket - we're known for the quality of our goods and the politeness and helpfulness of our staff. Most staff in retail hate this time of year as far as their job is concerned. Shoppers in their rush to complete their Xmas shopping, anxious in case they've forgotten something or worse still wont be able to find it, seem to lose all sense of proportion. The supermarket staff receive the brunt of this with quite outstanding rude shoppers. A few tips: the girl on the till is dealing with hundreds of people this weekend and is doing her best, but do you really need to be on your mobile during the transaction. The staff on the shop floor are doing their best to fill the shelves, but it isn't their fault that things like Hestons Figgy pudding is no longer available due to some people buying dozens at a time. Please be patient when having to queue, there are others having to wait too - after all having to queue nowadays for any length of time is rare. As most supermarkets will open more tills as soon as they can. The Delivery Staff are doing their upmost to get your Home Delivery shop completed and delivered on time. They have hundreds of shops to deliver in a week and you choose to order something in bulk the day before you need it. We may not have a hundred of something on hand but may have to order it which takes a few days. So bear that in mind.
In my supermarket members of staff are putting in 12 hour days, day after day so by now they are pretty tired and thoroughly fed up - so a smile from you might help.
I'm sure there will be plenty of remarks from Gransnetters all saying what a dreadful time they have had in various supermarkets. There are always two sides of a story and in my position I can see both sides. As I too am a shopper.
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