Feelgood film

Bump

actually brought a tear to my eye. Brilliant PR

Lovely film and heart warming even if it was for publicity

What a coincidence, my daughter just emailed this to me! It was a lovely thing to do, but must have cost them a fortune!

That's an inventive way to please the customers. Makes you feel good.

BA should have a look at it - they seem to delight in leaving their passengers in far-flung airport lounges because of delayed and cancelled flights over the last few weeks. Took my nephew three attempts to get home from Rome, and last week he spent two nights taxi-ing up and down to a Belgian airport, then had to get a train from London to Manchester because the plane was diverted. Not good when your car's at the wrong airport. Customers just want to be looked after.