I was waiting for a new router as I d changed service providers for phone/BB Of course I was out when the courier tried to deliver it, but he/she kindly left me a card with a tick in the box that said left at neighbours however it didn't say which neighbour hey ho I knocked on first neighbours door she said no she hadn't seen anything but she d asked her husband when he got back to make sure. I toddled along to neighbour on the other side. No she hadn't had anything left, I went home looked on the card to see who to ring to check what was happening but only a website, went through directory enquires for a customer service number, got it, made a call, an answer machine told me that I could only contact them on a website and then cut off,- as my internet was cut off until I got the new hub I couldn't do that I then rang the new service provider, they contacted the courier for me, only to be told they had taken the package back to the warehouse and would deliver that very day. I carried the house bell all around with me to every room that morning to make sure I didn't miss them About 11 am the bell rang I went to the door expecting my router but my next door neighbours husband stood there he told me yes he d seen the courier trying to deliver and offered to take the package in for me but he wouldn't leave it and insisted he took it back to the warehouse I was having a moan and saying I hope they aren't to late bringing it today when neighbour looked down and said what's that there and by the side of my front door step was the router package So they and left it on a step on the main road without ringing/ knocking or alerting me but they wouldn't leave it with a neighbour grrrrrrr 