Pat on the back for Mothercare

Had a problem with non-delivery of an item from Mothercare online. Only 1 of 2 items delivered despite the carrier saying they were signed for.
Phone Mothercare customer service, got the usual "high call volumes message" but after choosing just 2 options I was through in seconds and they sorted it out within a couple of minutes, lady was very helpful and pleasant. Received an almost instant email saying that they were dispatching a replacement.
If this do go wrong, I could not have asked for any better service.