Deafness ?

Hello everybody, I haven't been on the list for a while even though I read through the contents. A little while ago I had a query and I got very good advice from the list so, here goes again.

I am very hard of hearing and have great difficulty getting when trying to get a query answered by Barclays Bank,because the call centres are usually located now in India and I really can't understand a heavily accented voice on the phone. Once upon a time I could phone the call centre for telephone banking which was in Liverpool, which was great for me as I am very conversant with Scouse. Iam registered for and use internet banking, but call centre is in India and it is impossible for me to understand the agent.

I made a silly mistake when trying to schedule a future payment on Barclaycard and got very confused and wasn't sure if I had set this up twice. When I tried to sort it out on the phone it was impossible and as I am now housebound I cant easily get to a branch to talk to a person. I know Barclays have a video set up whereby a good sign language operator will 'listen' to you, problem is my sign language skills are very poor, so that has no benefit for me.

Hoping that somebody knows of a UK call centre which I can manage with hearing aids on boost.

Thanks agin.

I agree. Either CAB or Age UK will be able to give you the relevant information. This page gives contact numbers for Disability Benefits Centre though you may have to get a friend or partner to make the call for you. If you are over 65, you will need to apply for Attendance Allowance.

Are you in the appropriate age group to contact Age UK. They are brilliant for advice otherwise try CAB.