The glass lid on my sauté pan exploded with a huge bang about 4 days ago. There was glass over the food and the cooker and some bits on the floor. The sup is telling me this is due to wear and tear on a 2 year old pan. They can't offer a refund as it is not a manufacturing fault - not sure how they know this as even though I offered to take it in or send they were not interested. I said I would contact trading standards for their opinion and enquire on social media to see if anyone has heard of this happening before. My previous cheap one from Morrisons lasted about 5 years and I threw it away as it was so scratched. The lid was fine. Wish I'd kept it now! So any views?
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I'm not much of a Facebook user, but have got surprising results when posting questions on a company page, rather than contacting them via their website 
An innocently phrased question such as "I have x pan from this company and have been pleased with it until the lid suddenly exploded, has anyone else had this happen?"
Another good thing to say is that you have always liked x company and their products, and have indeed recommended them to others, but this occurrence has caused you to lose faith in them.
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