A great deal of criticism of their 'service' for Mothering Sunday in the media. My basket of plants arrived in a box twice the height of the basket with no packing above it to key it in place in transit. The box looked as if it had been roughly handled, opened and resealed. Unsurprisingly some plants were uprooted, compost and dry moss were all over the place. The ribbon that should have round the basket was crumpled under it. Some plants were nibbled looking.
The first person I spoke to at Interflora was at pains to tell me that the delivery 'service' was up to the contracted courier, completely separate from them. I suggested that they should change their courier (Yodel).
Three longish phone calls later I was offered a redelivery, an e-card or gift card. I accepted a gift card which turned out to be their own and half the price of the basket. Then I looked online and found the only thing it would buy was a single rose in a vase plus chocolates.
I sent an email saying I'd have to add more money to buy any thing I actually wanted. I was phoned back and told I should also have the E voucher. They then sent them to my daughter who had ordered the basket.
By then I had told her about the state of the present and she completely agreed that I'd had to complain. Originally I told Interflora that I didn't want her to know of my disappointment and they agreed to send the compensation to me.
Did anyone else have problems with flower deliveries this year?
Elrel Wed 09-Mar-16 02:03:06
NfkDumpling Wed 09-Mar-16 06:35:40
obieone Wed 09-Mar-16 06:53:22
NanaandGrampy Wed 09-Mar-16 08:05:14
daffydil Wed 09-Mar-16 08:32:09
Bellasnana Wed 09-Mar-16 08:38:40
rosesarered Wed 09-Mar-16 12:45:46
hildajenniJ Wed 09-Mar-16 13:23:12
grandma60 Wed 09-Mar-16 14:47:08
spyder08 Wed 09-Mar-16 17:11:31
Coolgran65 Wed 09-Mar-16 18:51:42
Elrel Wed 09-Mar-16 19:24:53
annodomini Wed 09-Mar-16 19:33:57
BetsyTrotwood Sun 13-Mar-16 20:50:36
Elrel Mon 14-Mar-16 00:57:07