Oh dear! Sadly there are folk, from all walks of life, who have a view that they are more important than anyone else and can take priority!
In Waitrose this week waiting to pick up 10 pairs of black school sox for my DD for the DGDs. The counter was staffed by one assistant who was obviously fully occupied with a customer. The queue grew and grew. We all grew impatient. I caught the eye of another Waitrose person who said she would go and get someone. We waited. No-one came. A woman, two or three people behind me in the line, caught the floor manager as he tried to walk by and spoke to him. He disappeared. A few minutes later he returned with her click & collect order and off she went!
Eventually another person arrived to serve but it took 25 minutes to pick up the sox. Could have almost driven to the nearest John Lewis and got them direct! I have contacted the store! 