We're getting ready to go away for a month. Son and partner will be staying at our house so no problems there. Our problems have been trying to organise things to take whilst away.
We've spent two weeks trying to obtain enough medication. Numerous phone calls and a visit to the doctor wasn't enough to get what we needed. Amongst other medication my husband needed Tramadol 2 tabs x 4 times a day - that's 8 a day x 31 days. We were given 100 tabs - just a random number. We queried it and were told that it's that amount because he takes 1 tab twice a day 
. Explained the correct dosage and waited the four days to pick it up - this time there was no medication at all nor apparently was there anything in the system. Check with pharmacy, check with repeat ordering, each says the other has the script. Two weeks later we finally get the medication we need. To add insult to injury during the protracted phone calls I found most of the staff were rude and appeared to try to place the blame with us. No apology given when it was obvious that they had 'lost' the script, despite everything being online... how does that happen?
We travel in our motorhome and so need remote WiFi. We decided to upgrade and buy the latest model with increased data capacity. It arrives and looks lovely - just need to activate the SIM. Simple you'd think... no, not really. The instructions say log on and follow the online instructions, so we did but found that the system only works if your SIM is for a phone not a WiFi.
Go to on-line type-chat for help. I told the guy what I needed help with and he said he could offer assistance. I then spent over half an hour just trying to get the person to understand what we'd bought.
Him: What was the product?
Me: an EE mini WiFi.
Him: no that's not correct what does it say on the box?
Me: an EE mini WiFi
Him: yes but what is the phone number and have we got the phone on.
Me: its not a phone it's a WiFi.
Then he kept asking which company provided it...
Me: well that would be EE.
Him: Who?
Me: The company you work for, EE.
Him Who?
Eventually I typed EE Limited - Yes! that's the correct answer (apparently I'd typed the magic words which seems to be 'Limited')
Him: but I can't help, you need to go to the shop to activate the SIM.
A lovely little gizmo packaged well and really user-appealing ruined by dreadful backup.
Why are things so difficult?
Good Morning Sunday 28th April 2024
Scottish political mess. Is Devolution working?
