The first thing that the Council will tell you to do if you speak to them is to keep a diary log so start doing that now and write down every incident however small. Your council will have advice as to how to deal with this kind of problem on their website. As soon as you have a detailed amount of information send it to them but continue to keep it and chase them if you don't get a response within a reasonable time.
If it escalates contact the safer neighbourhood team at your local police station. It is quite likely that these people are known to them.
Good luck. My nightmare neighbour has been away for about 6 weeks and it has been heaven but we are all worried about her return. We are hoping that she has applied for a transfer but her flat needs to be repaired and I think this has to be done before she can transfer so we think she may be returning.
I have had an unfair number of nightmare neighbours. One who played loud music all night would say that he was a reviewer for Capital radio when I complained. Another was selling cars (pretending to be a private seller) and he registered them at my address and I got piles of parking, speeding and every other kind of notice that it is possible to get with a car. It takes the DVLC ages to remedy that kind of thing. I informed the Police who said that he was known to them and I had a visit from a woman from the DWP who were investing him asking me about him.
In the first instance I sold my flat - and he moved out about 2 weeks after exchange which was really annoying.
Hopefully they will move. Fingers crossed.
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