I never thought I would say this , but today I accompanied a homeless man to a Fitness for Work (PIP) Assessment and the receptionist and assessor were each faultless in the way they conducted themselves. 
This has not been the case in the past and I have levelled many criticisms at the way my clients have been dealt with previously, so I wanted to go on record and offer well deserved praise. The receptionist in particular oozed care and compassion - this in spite of my client being very late due to a panic attack. She gets my virtual bouquet. 
I have no idea whether we will receive a positive outcome, but the process itself took over two hours and included a permitted break when my client became agitated. The system is (in my view) undoubtedly broken, but it was very gratifying to meet caring people who are discharging their duties with compassion.
Who would you like to award a brickbat or bouquet to?
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