I`vev had one since the spring of 2012, it`s been a godsend, I was having difficulty with the stairs, now I can`t manage more than a couple of steps. We contacted 3 companies, 2 of them said our stairs were too narrow for a stairlift, the 3rd, Acorn, said they could fit one anywhere, and they did! The service plan is a bit expensive, we got the first 5 years covered for just over £500, but now they only do yearly contracts at £275. My daughter says I should look into independent servicing companies, so am going to do that before it`s up for renewal again.