British Gas customer service

Auntieflo, Having re-read your message, I was a bit thick and didn't quite get what you meant at first. I'll try that next time, thank you.

Auntieflo, all I got was a message saying if you feel you have any sort of special needs or there was danger you could hold on for an adviser. I was tempted to do that but it wasn't actually true (thank goodness!)

fivegee, have you tried just holding on and not saying anything? Very often, after the recorded message says, "I'm sorry, I did not get that" you will then be directed to a real life advisor. Or at least, that is what has happened to me.