Online grocery shopping

Have had a few random problems with stupidly short sell-by dates from Waitrose. Imposs to keep the delivery man waiting while all the perishables are checked. Will try Lucky's tip of finding somewhere to request long dates on order. Otherwise experience over many years v positive.

I have used Tesco delivery service for almost 20 years now. If anything is not as ordered they tell you and will happily refund it immediately. It's delivered on time into my kitchen even when I lived in a flat with no on street parking. Only once in all that time have I had a grumpy delivery driver. If I find anything is damaged a quick email to customer services and a refund appears in my account. I've tried Asda and Sainsbury. Asda wont bring it into the kitchen, they don't come further than the door and I believe sometimes won't bring it upstairs to a flat and Sainsbury's are too expensive most of the time. Tesco for me every time.

Mostly quite pleased with online grocery.
I did startle Tesco once when I called to say that I hadn't paid for a side of salmon, i had ordered two. they objected, but then realised that it wasn't that i had paid TWICE, just not paid at all! Sorted.
But don't use online groceries much now.
I never had a monthly account, did my shopping each week, and orred different things each time.

Oh that is truly awful sending you the same lot back again - please name and shame as that is disgusting, a hazard to health and arrogance!

Please save the rest of us!

Kateyk Just a little warning about cancelling your delivery subscription!

I cancelled mine and then discovered that Ocado still took the following months payment. It turned out that they had sent me an email making all sorts of tempting offers in the hope that I would continue and also stating that they would continue with my delivery pass until they heard from me again. Or words to that effect.

In other words, they had overridden my instructions! I was flabbergasted at the arrogance of this.

It was only when I checked my bank balance that I discovered that they had taken the money.

Needless to say, I contacted Head Office with a very email. I was refunded and offered the usual platitudes, plus a voucher. The exec who replied to my emails said that he'd speak to the appropriate department, but I have no intention of using Ocado again.

So, make sure that they don't do the same to you!

I sent my whole last Ocado order back and cancelled by delivery subscription. The order arrived at the door, the delivery driver was holding 2 carrier bags that were dripping something horrid, he tried to hand them to me but I stopped him as I didnt want it dripping on the hall carpet, there was a lot of fluid in both the bags, then I noticed that the crates with the remaining bags of groceries were absolutely filthy, I told him to take the lot away and then emailed customer services, they were straight on the phone with apologies and offers, but I told them I wasnt prepared to risk our health having seen the filth on the crates.

I've been having online groceries delivery for over two years now, with Tesco, and have never had any problems whatsoever. Twice they have sent a replacement, both times they sent a larger size as they were out of stock of the smaller one and they never charge extra. I think I've been very lucky.

I have shopped online with Tesco for years and years, and have only ever had one problem, which was just before this Christmas - they refunded me the cost of the whole order (a big pre-Christmas one!) as they had failed to deliver on the right day - so, lots of free Christmas grub! Other than that quite major blunder, I have found them very efficient. I have noted on my order that I want long eat-by dates and they always do this.

I'm astounded that they returned all the same food back with the re-order, and had opened and sliced the loaf and re-sealed it!

I assume you sent the second delivery back?

Also, you can't not name the offending supermarket!

No I haven't and I have to say I am very impressed with Ocado having tried most of the others- I would recommend Ocado.

Well done!
I hope they sat up and took notice.
A comment on Twitter might be effective.