EllanVannin yes I do get very angry, and have to zip my lips when I see this woman (there's so much I'd like to say to her!). But at least she isn't there all the time, she only comes in, has a rant, and leaves - then the staff get on with the very good job they are doing.
I know there've been times my daughter's wanted to throw in the towel and storm out, but the only person who'd suffer then would be her, as jobs are not exactly ten a penny round here. But thankfully she knows how to handle the situation - as long as she keeps doing a good job there's nothing the woman can do. They've lost lots of staff over the years and have been threatened with tribunals. Some people find it hard to learn, it seems 